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Longhorn Restaurant and Lounge Complaint - lousy service and not so great food
Longhorn Restaurant and Lounge Complaint

Longhorn Restaurant and Lounge Complaint

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lousy service and not so great food


wife and i expected great steak supper but got this instead. first, the bread must have been from yesterday -hard as a rock. i ordereded flo's filet 10 oz. got about 7 ounces of so-so filet with lots of fat. not a filet to me for that price. my ounion soup was real good. the wife's looked like it came from another kitchen. all white and not baked at all. lousy 1 she ordered a ribeye and recieved a serloin ! the watress tried to pass it off a as rideye that looked like a serlion. the manager was near by and came to look at it and said yup its a serlion.. he said he wouldf get her a ribeye which showed up arount 10-15 minutes later.and she got a real flimsey ribeye that was very thin. of course her potatoe are now cold. the ribeye just didnt cut it. i think they should have offered another potatoe so her meal could be complete even if it was 15 mins after im done.. the whole meal was a mess and it seemed like the waitess really didnt know how to handle the situation. the manager wasn"t any help either. an apology and gift certificate for my wif'e meal would have been the proper gesture so she could come back at a later date and enjoy a meal properly. that was not offered and "sorry about that" sure left a sour taste in my mouth also. we have made the determination that longhorn is no longer on out steakhouse list.too bad because we go every weekend. their loss but i dont think it will bother them.. my complaints to any one that ask about them will .


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